Privacy & Cookie Policy

This Privacy Policy explains how PainFix Physiotherapy Clinic ("we", "us", "our"), located at Usman Raja Market, Near Khair Ul Maarif School, Shalimar Colony, Multan, Punjab, Pakistan, handles information collected through our website.

We only collect the information you choose to provide through our contact and home-visit request forms. This may include your name, phone number, email address, home address, and any health details or medical reports you share so that we can respond to your request.

• To respond to enquiries and schedule appointments or home visits.
• To provide, personalize and improve our physiotherapy care.
• To contact you about your request via phone, WhatsApp or email.

We do not sell your personal or health information to any third party.

Any medical details or reports you submit are treated as confidential and used solely for assessment and treatment planning. Access is limited to our clinical team on a need-to-know basis.

Form submissions and uploaded reports are stored securely with our backend provider using access controls and encryption in transit (HTTPS). We retain data only as long as necessary to provide care and meet legal obligations.

Our website uses essential cookies required for the site to function and may use privacy-friendly analytics to understand how the site is used. You can control or delete cookies through your browser settings; blocking essential cookies may affect site functionality.

We use trusted services such as Google Maps (for directions), WhatsApp and Calendly (for scheduling). These providers process data under their own privacy policies.

You may request access to, correction of, or deletion of your personal information at any time. To exercise these rights, contact us using the details below.

Email: painfixphysiotherapy@gmail.com
Phone: 0314-3039582